Shipping Protection & Tipping Policy

At Chuvorixo, certain optional services may be offered during checkout to give customers additional flexibility when completing an order. These services are voluntary and are only added when the customer chooses them.

1. Optional Checkout Services

Shipping Protection and Tipping are optional selections available during checkout. Neither option is required in order to place an order.

  • Shipping Protection: An optional service that may provide coverage for eligible situations involving loss, damage, or theft while a shipment is in transit.
  • Tipping: An optional contribution for customers who would like to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection

When Shipping Protection is selected at checkout, qualifying delivery-related issues may be covered under the applicable protection terms.

For information about coverage, exclusions, and the claims process, please review:

Shipping Protection & Tipping Policy

3. Refunds for Optional Services

If you select Shipping Protection or add a Tip and later decide that you no longer want the selected service, you may request a full refund of the applicable optional charge without providing a reason.

Refund requests for these voluntary services may also be made after the main order has been shipped. If either option was added unintentionally during checkout, the corresponding fee remains eligible for a full refund.

4. Contact Us

If you have questions about these optional services or would like to request a refund, please contact our customer support team:

Our support team will review your request and provide assistance relating to the applicable optional service.