Chuvorixo Return & Refund Policy

If you experience an issue with an order from Chuvorixo, please review the policy below. For assistance, contact support@chuvorixo.com.

Final Sale Terms

Purchases completed through Chuvorixo are considered final sale. Standard returns for change of mind are not accepted, and general product exchanges are not offered.

Exceptions apply when an item is confirmed to have a manufacturing defect, arrives damaged during shipping, or an order fulfillment error occurs, such as receiving an incorrect product.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly so the matter can be reviewed.

• Claim Period: Claims must be submitted within seven (7) days of the confirmed delivery date. Please inspect your order after it arrives.
• Claim Information: Email support@chuvorixo.com with your Order ID, the email address used for the purchase, a description of the problem, and clear photo or video evidence showing the damage, defect, or incorrect item.
• Resolution Options: Claims are reviewed individually. If approved, the available resolution may include a replacement, partial credit, or full refund.

Refund Processing

When a partial or full refund is approved, the authorized amount will be returned to the original payment method used for the order.

Please allow approximately 7–12 business days for the refund to appear on your statement. The exact processing time may vary depending on your bank or payment provider.

Product Exchanges

Chuvorixo does not provide standard exchanges.

If an item is confirmed to be defective or seriously damaged upon arrival and the related claim is approved, an identical replacement may be provided.

Returns Without Authorization

Please do not send merchandise back to a fulfillment center unless you have first received written authorization from our support team.

Packages returned without an approved claim may be refused. Chuvorixo is not responsible for unauthorized return shipments, and refund or replacement requests associated with unapproved returns may be declined.